Cancellation Policy

Our assessment fee is non-refundable. This policy is in place to ensure streamlined clinic planning and resource allocation, enabling us to serve more patients efficiently. 

Please note that failure to attend a scheduled appointment will be regarded as an appointment completed, and rescheduling will not be permitted. Additionally, the full assessment fee will be charged in such instances.

In rare instances and at the sole discretion of Mentalwell, a refund may be considered if the assessment appointment can be filled with ample notice.